Managed IT Business Development & Account Manager
Position Description
Warp Development is looking for a Managed IT Business Development & Account Manager based in Somerset West, Cape Town to grow our Managed IT client base and manage commercial relationships across new and existing accounts. This is a permanent, full-time role for a commercially driven professional with experience in IT sales, managed services or technology business development.
This role is non-technical but requires a solid understanding of Managed IT services and technology solutions in order to communicate value effectively to clients and prospects.
What is the Managed IT Business Development & Account Manager role at Warp Development?
Warp Development’s Managed IT division delivers technology services and solutions to businesses across South Africa. The Managed IT Business Development & Account Manager owns both ends of the commercial relationship: bringing in new clients and growing the ones we already have.
In practice this means building a qualified prospect pipeline, running discovery and proposal processes alongside our technical teams, and remaining the primary commercial contact once a client is on board. Alongside new business and account management, the role carries responsibility for the commercial administration that keeps the division running: quotations, invoicing, contract management and CRM data accuracy using OrderEazi, our own order and account management platform.
What will the Managed IT Business Development & Account Manager work on?
As Managed IT Business Development & Account Manager, you will:
- Build and manage a pipeline of qualified Managed IT prospects
- Conduct discovery meetings and present Managed IT service offerings to business owners and decision-makers
- Serve as the primary commercial contact for existing Managed IT clients
- Identify and pursue upsell and cross-sell opportunities across the client base
- Prepare quotations, manage follow-up and process client orders
- Manage Managed IT opportunities and client data within OrderEazi
- Review monthly billing and support accurate, on-time invoicing
- Report on pipeline, new sales, revenue growth and client retention
Key Responsibilities
Business development
- Identify and pursue new Managed IT opportunities
- Build and maintain a pipeline of qualified prospects
- Network and build relationships with business owners and decision-makers
- Conduct discovery meetings with prospective clients
- Present Managed IT service offerings and value propositions
- Work closely with technical teams during solution design and proposal stages
- Achieve monthly and annual sales targets
Account management
- Serve as the primary commercial contact for Managed IT clients
- Conduct regular client check-ins and business reviews
- Identify opportunities to expand services within existing accounts
- Promote additional services including Microsoft 365, security solutions, backup solutions, VoIP, connectivity, professional services, hardware and software procurement, and cloud solutions
- Assist with contract renewals and service upgrades
Quotations and commercial administration
- Prepare and issue quotations
- Manage quote follow-up activities
- Maintain pricing and product catalogues
- Process client orders
- Assist with contract preparation and management
- Work with Finance to ensure accurate billing
OrderEazi administration
- Manage all Managed IT opportunities within OrderEazi
- Capture and maintain client information
- Track sales opportunities from lead to closure
- Manage order processing workflows
- Ensure data accuracy and completeness
- Generate sales and pipeline reports
Invoicing and revenue administration
- Review monthly billing before invoicing
- Ensure SLA services and projects are correctly billed
- Assist with invoice queries
- Support debt collection processes where required
- Monitor recurring revenue changes
Reporting and forecasting
- Maintain accurate pipeline forecasting
- Report on new sales, upsell opportunities, revenue growth, client retention and quotation conversion rates
- Provide monthly sales and growth reports
Required Qualifications and skills
To be successful in this role, you should have:
- Three to five or more years in IT sales, managed services sales, business development or account management
- A proven sales track record with demonstrable results
- Experience managing B2B client relationships
- Experience preparing quotations and proposals
- A solid understanding of Managed IT services including Microsoft 365, cyber security, cloud services, backup solutions and business IT infrastructure
- An understanding of recurring revenue business models
- Excellent communication and relationship-building skills
- Strong commercial acumen and negotiation ability
- Confident presentation skills
- Strong administrative and organisational skills with attention to detail
- Ability to work independently and manage multiple priorities
- CRM experience
Preferred qualifications
While not required, the following are advantageous:
- Experience with OrderEazi or a comparable order management or CRM platform
- Existing relationships with business owners or IT decision-makers in South Africa
- Experience working within a Managed Services Provider environment
Why work at Warp Development?
Warp Development is a software and technology company with 23+ years of experience delivering enterprise solutions for local and international clients. Our Managed IT division supports businesses across South Africa with the technology services that keep them running and growing.
As Managed IT Business Development & Account Manager, you will:
- Work with a well-established client base and a strong, proven service offering
- Have direct access to experienced technical teams to support your proposals and client conversations
- Contribute to a division with real growth targets and the commercial focus to meet them
- Join a team that values precision, accountability and long-term client relationships
Salary + commission and benefits. Based in Somerset West, Cape Town.
Read more about Warp Development here and apply by submitting your CV via our careers portal.